Hospo

TOURISM, HOSPITALITY AND EVENTS (SIT07)

hospitality Curriculum Framework
COMMERCIAL COOKERY STRAND

SITXCOM002A relieve oneself IN A socially DIVERSE ENVIRONMENT
HSC INDICATIVE HOURS: 10 HOSPITALITY 240 HOURS

Clancy Catholic College RTO SITXCOM002A Work in a socially versatile Environment

ASSESSMENT OVERVIEW SITXCOM002A

WORK IN A SOCIALLY DIVERSE ENVIRONMENT
ELEMENT 1. COMMUNICATE
WITH CUSTOMERS AND COLLEAGUES FROM DIVERSE BACKGROUNDS

PERFORMANCE CRITERIA 1.1 Value customers and colleagues from diametrical heathenish groups and treat them with respect and sensitivity. 1.2 Take into consideration cultural differences in all verbal and nonverbal communication. 1.3 Make attempts to surmount language barriers by communicating through the use of gestures, hallow language, or simple words in English or the other person?s language. 1.4 Obtain assistance from colleagues, quote books or outside organisations when required.

ASSESSMENT TOOL

ASSESSORS SIGNATURE

sound judgement Task

brochure Activities

Online testing

2. ADDRESS CROSS CULTURAL MIS-

2.1 Identify issues which may cause conflict or misunderstanding in the UNDERSTANDINGS workplace. 2.2 organise difficulties with the confiscate people and seek assistance from team leaders or others where required. 2.



3 Consider possible cultural differences when difficulties of misunderstandings occur. 2.4 Make efforts to propose misunderstandings, taking account of cultural considerations. 2.5 Refer problems and unresolved issues to the appropriate team leader or supervisor for follow-up. Assessment Task

Booklet Activities

Online testing

Clancy Catholic College RTO SITXCOM002A Work in a Socially Diverse Environment

Training Package Unit title Unit code

Tourism, Hospitality and Events (SIT07)

Work in a socially diverse environment
efficacy field Communication and Teamwork Sector Cross-Sector

HSC Requirements and Advice HSC Indicative Hours

SITXCOM002A
Unit descriptor

10

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