Operation Management

The different acts in costa Coffee and Lloyds TSB renewing Model According to Johnston (2010), the transformation model includes inputs, processes and outputs, is important during operation management. With visualise to costa, according to my observation, many umber tree bean products which Costa sells atomic number 18 Fair-trade and are from South-America and Africa. The be including materials and shipping costs are lower than separate competitors because it leaves out the reseller markets. Many Costa stores locate in the city centre so that they posterior attract consumers. Comfortable surroundings and spicy quality servicing are the main characteristics in do to make best relationship with customers. Through treat and innovating, Costa produces different kinds of coffee in order to befitting customers needs, and also selling slightly accessories much(prenominal) as cups and souvenirs. Costa updates varieties every quarter which ground on different c ustomers. The ply in stores will be trained and give customers pause service, meanwhile, every store provides Wi-Fi for prying on the Internet, and even consumers can order products online. Consumers who have high brand loyalty cull to choose Costa. As a result, the sales volume join on and always have got a peak.

The advertisements of Costa can be seen everywhere such as magazines, newspapers and websites, which customers can delineate the newest discipline about coffee products. Figure 1: The transformation of Costa Lloyds TSB, as a leading banking group, accepts money deposits and invests to differen t financial areas in order to make more prof! its. Financial products are non like coffee or other goods, they are throttle in specific areas. TSB provides card services, currency exchange, online banking and other pedigree services for publics. TSB not only locates in centres, but also in virtually suburbs in order to expand its marketing groups. So, the cost is higher(prenominal) than Costa because TSB spends more money maintaining the recipe operation....If you want to get a full essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper