Operatiom Process of Kfc Essay

Throughout the industry of fast-food, there were so many organisations which gained power and title for them, such as McDonald, Pizza Hut, Burger King, Pizza Domino, etc. In the list of these successful fast-food organisations, KFC is also one of the best organisation which gained their title and power for more than 80 years. KFC is a chain of fast food restaurants and first established known as Yum! Brands. However, the organisation name has been change since 1952. Until now, KFC – Kentucky Fried Chicken is the third largest fast-food organisation in the world. KFC has more than 14,000 outlets and in more than 80 countries around the world, serving about 12 million customers each day. (KFC Franchise Opportunity, 2007) PART 1 II – BUILDING BLOCKS: First of all, we need to analyze the general process of KFC. For the customer’s order, customer can have many choices to order food and meal from KFC. They can choose to dine in KFC restaurant which the process was order food, pay for food, eating food and leave. Or customer may order for delivering with fast or normal service, for a family’s meal or a party. More convenient, if customer is driving car, they can choose whether to park the car then dine in the restaurant or buying food by the fast service of KFC. * KFC general restaurant layout: KFC’s restaurant layout also has helped the organisation. In order to have a good layout, KFC’s purpose was planning and arrangement of all machines, utilities, staff room, kitchen, customer service areas, material storage areas, aisles, restrooms, internal walls, offices, and children area, which aim for the good flow of materials and customer. Moreover, also need to consider about the time, for example, demand for food of customer may high during breakfast, lunch and dinner. Parents may choose the KFC restaurant for running a birthday parties for their children on Saturday or Sunday and some other different event. By understanding the important of time and location, management of KFC can determine what size or how big their outlets should be in order to appropriate on each different circumstance and environment condition. * Value Added: The capacity of KFC restaurant which means how big the restaurant should be and where it should be locate is also important and contribute greatly to their operating management. If their outlets locate in a good place and got many good conditions for them such as skill labor, good supplier, high business climate or populated areas, their operating process will get started easier and more effectively. 4/ WORKFORCE: KFC has a slogan for their employees were that â€Å"makes more friends, earn some cash†.